Version 2026-09-02 · All accounts
Community & Safety Policy
How partners are verified, what is expected during a service, how to report a safety concern and what we do about it.
1. Partner verification
Partners must complete identity, GST and bank checks before listing. We may refuse or remove a listing that cannot be verified.
2. Conduct
Harassment, threats, discrimination, and any attempt to take a transaction off-platform to evade these rules is prohibited.
3. Reporting
Report a safety concern from Support or to support@heibuddy.ai. We will log it, and we may suspend accounts while we look into it.
4. Our role
We operate a technology platform. We are not the provider of the underlying service and we are not on site. We act on reports in good faith and at our discretion.