Skip to content
Pre-launch

In development and preparing for launch. Early Access opens the ecosystem before the public launch.

HeiBuddyAI

Version 2026-09-02 · All accounts

Grievance & Escalation

How to raise a grievance, the timelines we work to, and how unresolved complaints are escalated under Indian law.

1. First step

Open a ticket from Support or write to support@heibuddy.ai with your registered email, the issue, and any order or invoice number.

2. Grievance officer

Unresolved complaints may be sent to the Grievance Officer at grievance@heibuddy.ai, Yugasys Software Private Limited, No. 558, 9th Cross, J P Nagar 3rd Phase, Bengaluru 560078.

3. Timeline

We acknowledge grievances within 48 hours of a working day and aim to close them within 15 working days, or tell you why more time is needed.

4. Further escalation

Nothing here limits statutory remedies available to you under Indian law, including the Consumer Protection Act, 2019, after you have used this process.